UNIQA Insurance Group is one of the leading insurance groups in our two core markets: Austria and Central & Eastern Europe. This requires fresh thinking – an attitude that is dynamic and solution-oriented. Do you think that’s you? 

UNIQA Team Digital based in Vienna is searching for passionate game changers to enhance the company’s digital ambition. Join our recently established Customer Experience team as a 

CX Researcher (m/f/d) – part-time

Your main responsibilities

• Collaborating with stakeholders and product teams to identify research topics
• Planning and conducting qualitative studies, analyzing customer behavior, motivation and needs
• Employing quantitative research methods when needed
• Communicating results and illustrating suggestions in compelling and creative ways
• Acting as the ‘voice of the customer’
• Coordinating research activities with stakeholders from different departments and external partners

Your qualification

• Unbreakable curiosity when it comes to human needs and behavior.
• Bachelor or Master’s degree with emphasis on qualitative research (such as Anthropology, Sociology, Marketing etc.) .
• Solid understanding of qualitative research methods (interviews, focus groups, ethnography etc.) and analysis (e.g. mental model diagrams)
• Demonstrated ability to solve all sorts of research challenges with creativity, efficiency and effectiveness
• Willingness to try new methods while keeping a high quality standard in your work
• Eagerness to work with various teams/stakeholders
• Fluent in English and German

Your core competencies

• Customer Focus: establishing long-term customer relationships
• Problem Solving: methodically solving issues
• Listening: hearing others’ opinions
• Interpersonal Savvy: relating well to others irrespectively of their status

We offer:

• Open communication and feedback culture within the company
• Onboarding program, guidance and support from experienced colleagues and leaders since day one
• Flexible working hours through flexitime agreements
• Challenging topics in a dynamic working environment
• Central role in the development of the digital future of UNIQA Insurance Group
• Opportunity to work on challenging and complex topics
• Our headquarters, the innovative UNIQA Tower, offers open structures, relaxing break areas, a restaurant with high quality and inexpensive lunches as well as a café and a discounted membership for the in-house gym (John Harris).

We expect you to send a comprehensive portfolio that showcases your experience.Annual minimum wage according to collective agreement: EUR 39 022,34 – gross. We are prepared to exceed depending on qualification and experience.We are looking forward to receiving your application!