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Unternehmen: UNIQA Insurance Group

CX Researcher (m/f/d) – part-time

UNIQA Insurance Group

UNIQA Insurance Group is one of the leading insurance groups in our two core markets: Austria and Central & Eastern Europe. This requires fresh thinking – an attitude that is dynamic and solution-oriented. Do you think that’s you? 

UNIQA Team Digital based in Vienna is searching for passionate game changers to enhance the company’s digital ambition. Join our recently established Customer Experience team as a 

CX Researcher (m/f/d) – part-time

Your main responsibilities

  • Collaborating with stakeholders and product teams to identify research topics
  • Planning and conducting qualitative studies, analyzing customer behavior, motivation and needs
  • Employing quantitative research methods when needed
  • Communicating results and illustrating suggestions in compelling and creative ways
  • Acting as the ‘voice of the customer’
  • Coordinating research activities with stakeholders from different departments and external partners

Your qualification

  • Unbreakable curiosity when it comes to human needs and behavior.
  • Bachelor or Master’s degree with emphasis on qualitative research (such as Anthropology, Sociology, Marketing etc.) .
  • Solid understanding of qualitative research methods (interviews, focus groups, ethnography etc.) and analysis (e.g. mental model diagrams)
  • Demonstrated ability to solve all sorts of research challenges with creativity, efficiency and effectiveness
  • Willingness to try new methods while keeping a high quality standard in your work
  • Eagerness to work with various teams/stakeholders
  • Fluent in English and German

Your core competencies

  • Customer Focus: establishing long-term customer relationships
  • Problem Solving: methodically solving issues
  • Listening: hearing others’ opinions
  • Interpersonal Savvy: relating well to others irrespectively of their status

We offer:

  • Open communication and feedback culture within the company
  • Onboarding program, guidance and support from experienced colleagues and leaders since day one
  • Flexible working hours through flexitime agreements
  • Challenging topics in a dynamic working environment
  • Central role in the development of the digital future of UNIQA Insurance Group
  • Opportunity to work on challenging and complex topics
  • Our headquarters, the innovative UNIQA Tower, offers open structures, relaxing break areas, a restaurant with high quality and inexpensive lunches as well as a café and a discounted membership for the in-house gym (John Harris).

We expect you to send a comprehensive portfolio that showcases your experience.Annual minimum wage according to collective agreement: EUR 39 022,34 – gross. We are prepared to exceed depending on qualification and experience.We are looking forward to receiving your application!