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Unternehmen: JLL

Community Host


We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!We are looking for a Community Host to join our IFM team in Graz, Austria.Main duties and activities:

  • Responsible for and manage the Customer Experience services within the front desk and workplace and how it impacts all client employees and visitors
  • Proactive communicator with all key influencers within JLL and client
  • Liaising with the team and other key stakeholders. 
  • Provide written reports and quality data as required
  • Support the operational 1FM Workplace Experience Survey NPS
  • Own your operational space to ensure a fantastic Service Journey for customers within your location
  • Support the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externally
  • Be aware of all and any projects which are being undertaken within the portfolio which may have an impact on operational delivery, contract or client risk. 
  • Ensuring full statutory and operational compliance is achieved in line with contract KPI’s. 
  • Ensure compliance with JLL and client H&S processes and procedures, including internal and external audits. 
  • Actively participate and contribute to all team and management meetings. 
  • To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded. 
  • To regularly monitor customer feedback and produce an appropriate action plan based on the results. 
  • To maintain an effective business relationship with the client by understanding their needs and transferring these into the location. 
  • To ensure that you deliver what you promise to the customer, client and team. 
  • To ensure that all agreed service objectives are met in line with client expectations. 
  • To be aware of changing needs of customers and adjust the service accordingly in line with global standards
  • To ensure that all agreed service objectives are met in line with client expectations. 
  • To provide an excellent standard of client service
  • Support admin and financial support as and when required
  • Any other duties required as part of the role as and when requested

Person Specifications:

  • You are passionate about people, providing them with great experiences. A natural “people person” with exceptional Customer Service skills
  • Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers
  • High attention to detail
  • Flexible and proactive
  • Ability to react quickly and decisively when faced with a problem or issue
  • Team player, 3 years’ experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environment
  • Able to work off their own initiative and with minimal direction
  • Strong team player with a commitment to support their colleagues
  • Exceptionally organized and skilled in multi-tasking
  • Computer Literate – good understanding and working knowledge of office software. 
  • Communication – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions. 
  • Proven track record of achievement
  • An ability to understand problems, its impact and provide resolutions in a timely manner
  • Feel empowered to take action and resolve issues quickly and thoughtfully
  • Excellent time management and organizational skills
  • Ability to work under pressure and to tight deadlines

Every day is different, and in all these activities, we’d encourage you to show your ingenuity. Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.What you can expect from usYou’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you…Apply today at Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.